Support

DRASTICALLY REDUCE DOWNTIME WHILE SAVING MONEY.  TAKING ADVANTAGE OF A SUPPORT CONTRACT WILL ENSURE YOU MAINTAIN OPTIMUM PERFORMANCE AT LOW CALCULABLE OPERTAING COSTS.

IT IS POSSIBLE TO TEMPORARILY UPGRADE YOUR SUPPORT CONTRACT FOR A SPECIFIED TIME PERIOD, IF REQUIRED, FOR SUPPORT DURING NEW PRODUCT LAUNCH FOR EXAMPLE.

Silver

Provides remote support including:

• Full support by phone and email on Yelo systems, fixtures and programmes
• Help with software problems and diagnosing problems
• Extended warranty, calibration and advanced replacement of all Yelo standard system cards
• Extended warranty on all non-consumable fixture parts manufactured by Yelo

Gold

• In addition to remote support, provides on-site visit(s) during the year
• Site visits involve calibration and preventative maintenance for all Yelo systems
• Engineering time made available to you, to perform software changes

Platinum

More tailored to specific requirements but to provide any or all of the following:

• Additional on-site visits throughout the year and which may be used for a wider manner of purposes, for example: software changes/investigation purposes/staff training
• Extra engineering time
• Emergency call-out cover

REASONS FOR CHOOSING A SUPPORT PACKAGE FOR YOUR PRODUCT:

• Equipment is regularly maintained, ensuring full product performance
• Reduced downtime
• Fixed price
• Keep software up-to-date (upgrades included FOC)
• Turnaround time is guaranteed (up to 6 weeks during peak times)
• We can include mechanical, software, and electronic maintenance