CUSTOMER SUPPORT

Keep your downtime to a minimum by taking advantage of our customer support services. We will ensure that your systems maintain optimum performance. From error messages to alarms, our experts will help you find a solution and when it comes to activating or installing your new system, our experts will get you up and running. 

Our engineers can provide you with support via

Email

Telephone

Remote Login

On Site Visits

Support Packages

SILVER PACKAGE

GOLD PACKAGE

PLATINUM PACKAGE

FULL SUPPORT

By phone & email on Yelo systems, fixtures & programs

SOFTWARE SUPPORT

Help with any software problems & Support engineers will diagnose any issues.

REMOTE LOGIN

Assistance through Teamviewer

EXTENDED WARRANTY

All systems calibrated & recieve replacement standard system cards when required.

EXTENDED WARRANTY

On all non-consumable fixture parts manufactured by Yelo

SITE VISITS DURING THE YEAR

An engineer will visit you to provide system maintenance, calibration, update & repairs.

ENGINEERING TIME

This will be made available to you, to perform software changes.

ADDITIONAL SITE VISITS

More visits from our engineers, which may be used for system upgrades, NPI & staff training.

EMERGENCY CALL OUT COVER

Our engineers will give you priority & come to you in the event of an emergency.

For more information on the support packages Yelo offer

© Copyright 2016 Yelo.co.uk. Yelo Ltd is a registered company in Northern Ireland, registered number NI 16345